Plan access
On a shared account the tabs follow the agent owner’s plan, not yours. A member of an Elite account sees both tabs even if their own account is Free.
Overview
The four metrics
A dash means no data, not zero. AgntLabs never prints a 0 or a 100 for a metric it could not compute — an empty set is reported as empty.
How conversations ended
The same five outcomes as the Home dashboard: Auto-resolved, Escalated, Gap, Deflected, Abandoned. Only completed conversations count. Open conversations are named separately — “12 still open, not counted yet” — rather than being silently folded in.Resolution over time
Resolution rate day by day. Days with no completed conversation are skipped rather than drawn as zero, which would look like a collapse in quality on a quiet day.Channels
Where your conversations came from. Conversations predating channel tracking show as Not recorded.Performance Starter and above
This tab is about fixing things.Needs attention
The questions your agent could not answer, ranked, each labelled with why:- No source covers this — nothing relevant was retrieved. You need to add a source.
- Answer incomplete — a source came back but did not carry the answer. You need to edit one.