Personality
Tone
Six options, each shaping how the agent writes:Welcome message
The first thing a visitor sees when the chat opens. Say what your agent can help with, so people ask the right things. Example: “Hi! I’m the support assistant for Acme Co. Ask me anything about our products, shipping or returns.”Input placeholder
The grey hint text inside the message box.Teaser message
A small prompt shown beside the closed chat button, to invite people to open it.Reply time
Text shown under your agent’s name, such as “Typically replies instantly”. Leave it empty and the widget shows Online instead.AgntLabs will not invent a default here — an empty field means no speed claim is made on your behalf.
The “AI Agent” label
A small badge beside your agent’s name telling visitors they are talking to software. On by default.Support email
Where escalations go when the agent hands off to a person.Appearance
Theme
Light or Dark. Available on every plan.An older Brand theme was retired. Agents that used it were moved to Light with their purple kept, so nothing changed visually.
Brand colour Starter and above
One hex code drives the header, the chat button, your message bubbles and the send button. Text on your colour decides the text drawn on top of it:- Auto — picked from the colour’s brightness (recommended)
- White / Black — force one
Logo Starter and above
Appears in the chat header. Uploaded and served from your account.Chat button position
Two toggles combining into four positions:- Side — Left or Right
- Height — Top or Bottom
”Powered by AgntLabs” Pro and above
Free and Starter widgets carry a small “Powered by AgntLabs AI” line. Pro and Elite can remove it.What each plan unlocks
On a shared account, what is unlocked comes from the agent owner’s plan, not yours. A team member on a Free personal account editing an Elite account’s agent gets the Elite options.