Customizing Your Agent
After creating your agent and adding sources, you can customize how it looks and communicates with your customers.Welcome Message
The welcome message is the first thing customers see when they open the chat widget. Use it to set expectations and guide the conversation. Example: “Hi! I’m the support assistant for Acme Co. Ask me anything about our products, shipping, or returns.”Theme
Choose a visual theme for your chat widget:- Light — Clean white background, ideal for light-colored websites
- Dark — Dark background, good for sites with darker color schemes
- Brand — Uses your brand colors for a fully integrated look
Agent Name and Logo
Give your agent a custom name and upload a logo that appears in the chat widget header. This helps your agent feel like a natural part of your brand.Custom agent name and logo are available on Pro and Elite plans.
Tone Settings
Adjust how your agent communicates:- Professional — Formal, business-appropriate language
- Friendly — Conversational and approachable
- Concise — Short, direct answers
Plan-Based Customization Limits
Some customization options depend on your plan:| Feature | Free | Standard | Pro | Elite |
|---|---|---|---|---|
| Welcome Message | Yes | Yes | Yes | Yes |
| Theme Selection | Yes | Yes | Yes | Yes |
| Custom Name & Logo | No | No | Yes | Yes |
| Agents | 1 | 1 | 2 | 3 |
| Team Members | 1 | 1 | 3 | 6 |