> ## Documentation Index
> Fetch the complete documentation index at: https://docs.agntlabs.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Analytics Overview

> Track your agent's performance with metrics on messages, conversations, and customer engagement.

# Analytics Overview

The analytics dashboard shows you how your agent is performing — message volume, conversation quality, and customer engagement trends. What you can see depends on your plan.

## Analytics Features by Plan

| Feature            | Free | Standard | Pro | Elite |
| ------------------ | ---- | -------- | --- | ----- |
| Basic Metrics      | Yes  | Yes      | Yes | Yes   |
| Performance        | No   | Yes      | Yes | Yes   |
| Insights           | No   | No       | Yes | Yes   |
| Sentiment Analysis | No   | No       | No  | Yes   |
| ROI Tracking       | No   | No       | No  | Yes   |

### Basic Metrics (All Plans)

Available on every plan, including Free. Gives you a high-level view of your agent's activity:

* **Total messages** — How many messages your agent has handled
* **Total conversations** — Number of unique chat sessions
* **Messages over time** — Daily/weekly trends

### Performance (Standard and above)

Deeper metrics on how well your agent is doing:

* **Response accuracy** — How often the agent provides relevant answers
* **Action completion rates** — How often triggered actions are successfully completed
* **Average conversation length** — Number of messages per session

### Insights (Pro and above)

Patterns and trends to help you improve:

* **Top questions** — Most frequently asked questions by your customers
* **Unanswered queries** — Questions your agent couldn't answer well (signals where to add more training data)
* **Peak usage times** — When your customers are most active

### Sentiment Analysis (Elite only)

Understand how customers feel during conversations:

* **Sentiment scoring** — Positive, neutral, or negative tone per conversation
* **Sentiment trends** — Track customer satisfaction over time

### ROI Tracking (Elite only)

Measure the business impact of your AI agent:

* **Support ticket deflection** — Conversations resolved without human intervention
* **Cost savings** — Estimated savings compared to human support handling the same volume

## Using the Dashboard

Access analytics from the **Analytics** tab in your dashboard. Use the date range picker to filter data by time period. All metrics update in near real-time.

<Tip>Check the "Unanswered queries" report regularly (available on Pro and above). It's the fastest way to find gaps in your training data and improve your agent's accuracy.</Tip>

## Data Retention

Analytics data is retained based on your plan:

| Plan     | Data Retention |
| -------- | -------------- |
| Free     | 30 days        |
| Standard | 30 days        |
| Pro      | 90 days        |
| Elite    | 180 days       |